Support
Installation problems, legacy patches, professional enquiries and everything else.
Email is the fastest way to reach us, and it reaches a person rather than a queue.
All ProSIM titles are published and sold by Shrapnel Games. Orders, payment, download keys and store account questions are handled by them.
ProSIM titles at Shrapnel Games
The publisher hosts discussion forums covering every ProSIM title, and they remain the best place to find other commanders.
Common questions
Usually yes. These titles use DirectPlay, which Microsoft removed from later Windows versions, so if a game will not start you normally need to restore dplayx.dll into the game folder. The downloads page has it, along with the install order if you run several titles together.
Shrapnel Games holds all order records and can restore your download. Contact them first.
Every update we ever shipped is on the downloads page, including the superseded ones. If something you need is missing, email us.
Not yet. See the Arena page for where that stands.